Terms of Service

1. About Tita Logistics

Tita Logistics is a ZIMRA-licensed customs clearing agent operating in the Republic of Zimbabwe. We provide customs clearance, border rescue, freight forwarding, and related logistics services to importers, exporters, and freight managers.

We are licensed by the Zimbabwe Revenue Authority (ZIMRA) and are members of the Shippers Federation Association of Zimbabwe (SFAAZ). All clearance work is conducted in accordance with the Zimbabwe Customs and Excise Act and applicable ZIMRA regulations.

2. Services We Provide

Our services include, but are not limited to:

• Customs clearance and documentation at all major Zimbabwe border posts
• Emergency border rescue for held or detained shipments
• ASYCUDA World bill of entry preparation and submission
• Permit and compliance advisory (CBCA, phytosanitary, DGD)
• Freight forwarding and border post coordination
• Pre-clearance document checking and advice

Service Quotations

All quotes provided via our website, WhatsApp, email, or phone are indicative and subject to confirmation. Final fees depend on the specific cargo, border post, duties applicable, and any third-party charges (e.g. ZIMRA fees, port charges). We will always confirm fees in writing before proceeding.

3. Client Responsibilities

To enable us to clear your goods, you agree to:

• Provide accurate, complete, and truthful documentation for all shipments
• Declare the correct value, quantity, and description of goods
• Provide all required documents within agreed timelines (commercial invoice, packing list, permits, B/L etc.)
• Notify us immediately of any changes to the shipment or documentation
• Ensure all goods comply with Zimbabwe import regulations and ZIMRA requirements
• Pay all fees, duties, and ZIMRA charges as they fall due

4. Our Responsibilities

Tita Logistics undertakes to:

• Handle your customs clearance with professional care and in compliance with ZIMRA regulations
• Provide accurate advice on duties, permits, and clearance requirements
• Keep you informed of the status of your clearance or border rescue
• Handle your documents and data with confidentiality
• Respond to emergency border rescue requests on a 24/7 basis

5. Fees and Payment

Our service fees

Our clearing fees are agreed in writing before commencement of work. Fees are due upon completion of clearance unless otherwise agreed. Overdue invoices attract interest at the prevailing ZIMRA late payment rate.

Third-party charges

ZIMRA duties, taxes, port charges, inspection fees, and any other government or third-party charges are separate from our service fees and are payable by the client. We will advise you of applicable charges before payment is required.

Border Rescue

Border rescue and emergency clearance services carry a premium rate due to urgency. This will be clearly communicated before we proceed. Agreeing to proceed constitutes acceptance of the quoted rate.

6. Liability and Limitations

Our liability

Tita Logistics' liability for any claim arising from our services is limited to the service fees paid to us for the specific shipment in question. We are not liable for:

• Delays caused by ZIMRA, border authorities, or other government agencies
• Goods seizure resulting from inaccurate client-supplied documentation
• Loss, damage, or deterioration of goods while in third-party custody
• Consequential, indirect, or economic losses (lost sales, business interruption etc.)
• Force majeure events: border closures, civil unrest, natural disasters, system outages

Website disclaimer

Information on titalogistics.co.zw (including duty estimates, regulatory guidance, and processing timelines) is provided for general guidance only. It does not constitute legal or customs advice. Regulations change — always confirm current requirements with us before shipping.

7. Confidentiality

All shipment details, client documentation, business information, and personal data shared with Tita Logistics is treated as strictly confidential. We will not disclose client information to any third party except as required to perform your clearance (e.g. ZIMRA submission), as required by law, or with your express written consent.

8. Intellectual Property

All content on titalogistics.co.zw — including the Tita Logistics name, logo, brand design, written content, downloadable documents, and tools — is the property of Tita Logistics and protected by Zimbabwe and international intellectual property law. You may not reproduce, distribute, or commercially use any of this content without our written permission.

9. Website Use

You agree to use this website only for lawful purposes. You must not:

• Submit false or misleading information through any form
• Attempt to gain unauthorised access to any part of the website
• Use automated tools to scrape, crawl, or extract data from the site
• Introduce malware, viruses, or malicious code
• Impersonate Tita Logistics or any of its staff

10. Governing Law

These terms are governed by the laws of the Republic of Zimbabwe. Any disputes arising from our services or these terms shall be subject to the exclusive jurisdiction of the Zimbabwe courts. We will always seek to resolve disputes amicably before resorting to legal proceedings.

11. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, Zimbabwe law, or ZIMRA regulations. The date at the top of this page reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Termination

Either party may terminate a service engagement by written notice. Where clearance is already in progress, the client remains liable for fees and charges incurred up to the point of termination, including any ZIMRA fees already submitted.